Go Fix It

Privacy Policy

Go Fix It is for internal use only. It helps staff report workplace improvement requests and helps authorized personnel review and manage those requests.

By texting us, you opt in to receive replies related to the request you initiate. These replies may include questions to clarify your report, confirmation that it was received, and information about your request.

We do not actively reach out to you directly to start conversations. We do not send unsolicited outreach or promotional text messages. Registering your phone number alone is not an opt-in to unsolicited messages.

Information collected

Information may include your work email, registered name and phone number, text messages, photos you submit, and details about your improvement request. The service also records request status changes and related activity.

Do not include patient identifiers, protected health information, or other sensitive personal information in messages or photos.

How information is used

Information is used to identify registered staff, process and clarify reports, group related requests, assign responsibility, and track requests to completion. Access to information and administrative actions is governed by assigned user roles.

Internal access and service providers

Authorized internal personnel may review request information as part of their responsibilities. Technology providers supporting the service may process information needed to operate it, including hosting and message delivery when connected.

Questions and privacy requests

Contact your organization’s Go Fix It administrator with questions about this policy, to request corrections to your registered information, or to request that text replies stop.

Policy changes